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Privacy Policy

Introduction:

Controller for Data Processing: Paul Heidiri Wiesenstrasse 21A 79232 March

Email: support@ph-course-consulting.com Thank you for your interest in our online shop. The protection of your privacy is of utmost importance to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting:

You can visit our website without providing any personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offer. This is done to safeguard our overriding legitimate interests in the correct presentation of our offer, as per Art. 6 (1) sentence 1 lit. f GDPR. All access data is processed only for as long as necessary to achieve the above-mentioned processing purposes.

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this Privacy Policy, all access data and all data collected in the forms provided on this website are processed on their servers. For questions regarding our service providers and the basis of our cooperation with them, please refer to the contact information provided in this Privacy Policy. Our service providers are located in Israel and use servers in the USA, South Korea, Taiwan, and other countries outside the EU and EEA, for which no adequacy decision of the European Commission is available. Our cooperation with them is based on the standard data protection clauses of the European Commission.

2. Data Processing for Contract Processing and Contact:

2.1 Contact

As part of customer communication, we collect personal data for processing your inquiries in accordance with Art. 6 (1) sentence 1 lit. b GDPR if you voluntarily provide this data to us when contacting us (e.g., via contact form or email). Mandatory fields are marked as such, as we need this data to process your contact request in these cases. The data collected can be found in the respective input forms. After processing your request, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further use data beyond that, which is permitted by law and about which we inform you in this Privacy Policy.

Live-Chat Tool Ascend by Wix

If you use the live chat tool to contact us, the data voluntarily entered by you (name, email address, message) will be processed in accordance with Art. 6 (1) sentence 1 lit. b GDPR for the purpose of answering the inquiry as part of contract processing. Additionally, the use of this tool serves our legitimate interests in effective and improved customer communication within the scope of an interest balancing, as per Art. 6 (1) sentence 1 lit. f GDPR. The data will be deleted afterward. The live chat tool is provided by Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel ("Wix"), acting on our behalf. Wix uses servers in Israel. The European Commission has issued an adequacy decision for Israel. In addition, Wix uses servers in the USA, South Korea, Taiwan, and other countries outside the EU and EEA, for which no adequacy decision of the European Commission is available. Our cooperation with Wix is based on the standard data protection clauses of the European Commission.

2.2 Data Processing for Appointment Booking

We collect personal data when you voluntarily provide it to us as part of an appointment booking. Mandatory fields are marked as such because we need this data for the appointment booking and you cannot send the appointment booking without providing this information. The data collected can be found in the respective input forms. Entries in free-text fields are voluntary and do not need to be filled out mandatorily for sending the appointment booking. We request that you refrain from providing sensitive data (e.g., health-related information such as illnesses) in such free-text fields.

We use the data provided by you for appointment booking in accordance with Art. 6 (1) sentence 1 lit. b GDPR. After complete processing of the booked appointment, your data will be restricted for further processing and deleted after the expiry of any tax and commercial retention periods, as per Art. 6 (1) sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to further use data beyond that, which is permitted by law and about which we inform you in this Privacy Policy.

Calendly Appointment Booking Solution

For the purpose of appointment booking, we use a booking solution provided by Calendly LLC, 271 17th St NW, Atlanta, GA 30363, USA (address as a data processor/data importer: 88 N Avondale Road #603, Avondale Estates, GA 30002, USA). The service provider acts on our behalf. Our service provider and/or their subprocessors are located and/or use servers in the USA. There is no adequacy decision of the European Commission for the USA. Our cooperation with them is based on the standard data protection clauses of the European Commission. Data transfer may be made to a third country/third countries for which the European Commission has not established an adequacy decision due to the use of additional features of our service provider. An adequate level of data protection is ensured by the conclusion of standard contractual clauses of the European Commission.

 

3. Data Processing for the Purpose of Delivery Handling:

For the purpose of contract fulfillment in accordance with Art. 6 (1) sentence 1 lit. b GDPR, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

3.1 Data Processing for Payment Handling

We cooperate with the following partners for the processing of payments in our online shop: technical service providers, banks, payment service providers.

3.1 Data Processing for Transaction Processing

Depending on the selected payment method, we will pass on the data necessary for processing the payment transaction to our technical service providers working for us as part of processing on our behalf, or to the commissioned banks or the selected payment service provider, to the extent necessary for processing the payment. This is done for contract fulfillment in accordance with Art. 6 (1) sentence 1 lit. b GDPR. Payment service providers partially collect the data necessary for processing the payment themselves, e.g., on their own website or through a technical integration in the ordering process. In this regard, the data protection declaration of the respective payment service provider applies. For questions regarding our partners for payment processing and the basis of our cooperation with them, please refer to the contact information provided in this Privacy Policy.

3.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Payment Processes

If necessary, we provide additional data to our service providers, which they use together with the data necessary for processing the payment as our data processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing contested payments, supporting accounting). This is done in accordance with Art. 6 (1) sentence 1 lit. f GDPR to safeguard our overriding legitimate interests in securing against fraud or in efficient payment management.

Welcome to PH Course Consulting e.K. (referred to as "we," "us," or "our"). We are committed to protecting the privacy and personal information of our website visitors, customers, and partners. This privacy policy outlines how we collect, use, disclose, and protect your personal data. By accessing or using our website (https://ph-course-consulting.com) or our services, you consent to the practices described in this policy.

4. Information We Collect:

We may collect various types of information from you, including but not limited to:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us.

• Usage Data: We may collect information about how you use our website, including your IP address, browser type, pages visited, and referring website.

• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but this may affect certain functionalities of the site.

5. How We Use Your Information:

We use the information we collect for the following purposes:

• To provide and improve our services to you.

• To personalize your experience on our website.

• To respond to your inquiries and provide customer support.

• To send you updates, marketing communications, and promotional offers that may interest you. You can opt-out of marketing communications at any time.

•  To comply with legal obligations and enforce our terms and conditions.

6 How We Share Your Information:

We may share your information with third parties under the following circumstances:

• With your consent: We may share your information with third parties when you provide explicit consent for such sharing.

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services. These service providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.

• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes.

7. Data Security:

We take data security seriously and employ appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is completely secure.

6. Your Rights

You have the right to access, correct, update, or delete your personal information in our records. If you wish to exercise any of these rights, please contact us at support@ph-course-consulting.com.

8. Changes to the Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version of the policy will be available on our website.

9. Social Media:

Social plugins from Facebook (by Meta), Instagram (by Meta)

On our website, we use social buttons from social networks. These are merely embedded as HTML links on the page, so when you visit our website, there is no connection made to the servers of the respective provider. When you click on one of the buttons, the website of the respective social network will open in a new window of your browser, where you can, for example, click on the "Like" or "Share" button.

 

10. Contact Options and Your Rights:

 

10.1. Your Rights:

As a data subject, you have the following rights:

  • In accordance with Art. 15 GDPR, the right to request information about the personal data we process concerning you to the extent specified therein.

  • In accordance with Art. 16 GDPR, the right to request the correction of inaccurate or incomplete personal data stored by us without undue delay.

  • In accordance with Art. 17 GDPR, the right to request the erasure of personal data stored by us unless further processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.

  • In accordance with Art. 18 GDPR, the right to request the restriction of processing of your personal data if the accuracy of the data is contested by you, the processing is unlawful but you oppose the erasure of the data, we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims, or you have objected to processing in accordance with Art. 21 GDPR.

  • In accordance with Art. 20 GDPR, the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, or to request its transmission to another controller.

  • In accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your habitual residence or place of work, or at our company headquarters.

Right to Object

If we process your personal data based on our legitimate interests as explained above, you have the right to object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. However, if the processing is for other purposes, you only have the right to object if there are grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

10.2 Contact Options

For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as revocation of consent or objection to a specific use of data, please contact us directly using the contact information provided in our legal notice.

11. Contact Us:

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

PH Course Consulting e.K.

Wiesenstrasse 21A

79232 March

Germany

Email: support@ph-course-consulting.com

Last Updated: 23.07.2023

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